Privacy Policy

1. General Provisions

1.1. This Privacy Policy describes how OneHeaven SIA, registration number 40203699658, legal address Rogu ceļš 11, Jelgava, LV-3004, Latvia (hereinafter referred to as the “Data Controller”) collects, processes, and stores personal data obtained from clients and individuals visiting the websites www.pspot.eu and www.sexyu.lv (hereinafter referred to as the “Data Subject” or “You”).

1.2. Personal data is any information related to an identified or identifiable natural person, i.e., the Data Subject. Processing refers to any operation related to personal data, such as obtaining, recording, converting, using, viewing, deleting, or destroying.

1.3. The Data Controller adheres to the data processing principles required by law and can confirm that personal data is processed in accordance with applicable legislation.

2. Collection, Processing, and Storage of Personal Data

2.1. The Data Controller primarily collects, processes, and stores personally identifiable information through the online store website and email.

2.2. By visiting and using the services offered on the online store, you agree that any information you provide is used and managed according to the purposes outlined in this Privacy Policy.

2.3. The Data Subject is responsible for ensuring that the submitted personal data is correct, accurate, and complete. Providing knowingly false information is considered a violation of our Privacy Policy. The Data Subject must immediately notify the Data Controller of any changes to the submitted personal data.

2.4. The Data Controller is not responsible for losses caused to the Data Subject or third parties if such losses arise due to false personal data provided.

3. Processing of Client Personal Data

3.1. The Data Controller may process the following personal data:

3.1.1. First name, last name
3.1.2. Date of birth
3.1.3. Contact information (email address and/or phone number)
3.1.4. Transaction data (purchased goods, delivery address, price, payment information, etc.)
3.1.5. Any other information submitted to us when purchasing goods or services offered on the website or when contacting us.

3.2. In addition to the above, the Data Controller has the right to verify the accuracy of submitted data using publicly available registers.

3.3. The legal basis for personal data processing is Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation (GDPR):

a) The Data Subject has given consent for the processing of their personal data for one or more specific purposes;
b) Processing is necessary for the performance of a contract to which the Data Subject is a party, or to take steps at the request of the Data Subject prior to entering into a contract;
c) Processing is necessary for compliance with a legal obligation to which the controller is subject;
f) Processing is necessary for the purposes of the legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Data Subject, in particular if the Data Subject is a child.

3.4. The Data Controller stores and processes the Data Subject’s personal data as long as at least one of the following criteria applies:

3.4.1. The personal data is necessary for the purposes for which it was received;
3.4.2. As long as, in accordance with external regulatory enactments, the Data Controller and/or the Data Subject can exercise their legitimate interests, such as submitting objections or raising or defending claims in court;
3.4.3. As long as there is a legal obligation to store data, such as under the Accounting Law;
3.4.4. As long as the Data Subject’s consent for the specific processing of personal data is valid, unless another lawful basis for data processing exists.

When the circumstances mentioned in this point cease to exist, the retention period of the personal data also ends, and all relevant personal data is permanently deleted from computer systems and electronic and/or paper documents containing such data, or those documents are anonymized.

3.5. To fulfill its obligations to You, the Data Controller has the right to transfer your personal data to cooperation partners, data processors who perform necessary processing on our behalf, such as accountants, courier services, etc. A data processor is a personal data controller. Payment processing is ensured by the payment platform makecommerce.lv, therefore our company transfers necessary personal data for payment execution to the platform owner Maksekeskus AS.
Upon request, we may transfer your personal data to state and law enforcement authorities, if necessary, to defend our legal interests by preparing, submitting, and defending legal claims.

3.6. When processing and storing personal data, the Data Controller implements organizational and technical measures to protect personal data from accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

4. Rights of the Data Subject

4.1. According to the GDPR and the laws of the Republic of Latvia, you have the right to:

4.1.1. Access your personal data, receive information about its processing, request a copy of your personal data in electronic format, and request the transfer of this data to another controller (data portability);
4.1.2. Request the correction of incorrect, inaccurate, or incomplete personal data;
4.1.3. Delete your personal data (“to be forgotten”), except in cases where the law requires data retention;
4.1.4. Withdraw your previously given consent to personal data processing;
4.1.5. Restrict the processing of your data – the right to request that we temporarily stop processing all your personal data;
4.1.6. Contact the Data State Inspectorate.

You can submit a request to exercise your rights by filling out a form in person at Rogu ceļš 11, Jelgava, Latvia, or by sending a request electronically to our customer support service at info@pspot.eu

5. Final Provisions

5.1. This Privacy Policy is drafted in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation), as well as applicable laws of the Republic of Latvia and the European Union.

5.2. The Data Controller has the right to make changes or additions to the Privacy Policy at any time and without prior notice. Amendments become effective upon publication on the websites https://pspot.eu/ and https://sexyu.lv/.

The seller of the goods offered in this online store is SIA ALLSALE, registration number LV40203483462, e-mail info@sexyu.lv, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, but each separately and both collectively referred to as the Parties, enter into the following Agreement:

The Seller undertakes to sell and deliver, and the Buyer to accept and pay for the goods according to the Buyer's order.

2. Ordering, delivery and payment procedure

2.1. The buyer orders goods through this website, indicating the type and quantity of goods to be purchased. The Buyer has the option to pay for the product by using the payment tools embedded in the online store or by paying the corresponding invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.

2.2. The seller ensures the delivery of the goods within 1-6 working days after receiving the payment for the goods, coordinating the delivery time with the Buyer.

3. Right of withdrawal

3.1. You can refuse the purchased product within 14 (fourteen) days from the day of receiving the product. When returning the product, it must be unused, in its original and undamaged packaging with tags. The right of withdrawal does not apply if the Buyer is a legal entity. The buyer is responsible for keeping the item in the condition in which it was received, i.e. the item must be free of tobacco, perfume or other fragrances, as well as free of cosmetics and other stains or other defects

3.2. If the product does not correspond to the ordered one or is found to be defective, you can exchange the product, choose another product worth the amount of money paid, or receive a refund. The right of withdrawal cannot be exercised when purchasing:

• lubricants, massage oils and lotions

• perfumes, cosmetics and hygiene products (including stimulating cosmetics), razors

• condoms

• whips and whips, BDSM accessories with fabric, leather, latex or silicone parts

• latex and vinyl (PVC) bedding and clothing

• socks, tights, fishnet dresses, catsuits, bodysuits, underwear and underwear sets (if the panty package is opened)

•              gift cards

• kits containing the above items.

· the ordered goods are made directly for the Buyer according to an individual order;

3.3. To make sure whether you can return or exchange the purchased item, contact Customer Service by sending a message to info@sexyu.lv.

3.4. In order to use the 14 (fourteen) day right of withdrawal, the goods may only be used for their intended purpose. The consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by neglecting the goods during use or not following the instructions in the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the Seller has the right to reduce the refundable amount according to the decrease in the value of the goods.

3.5. In order to exercise the right of withdrawal, the Buyer must submit a withdrawal form, which can be found here, by sending it to the e-mail address info@sexyu.lv within 14 (fourteen) days after receiving the goods.

3.6. The Buyer is obliged to return the product to the Seller without delay, but no later than within 14 (fourteen) days after sending the cancellation form to the Seller. After receiving the returned goods, the Seller shall immediately, but not later than within 14 (fourteen) days, refund all payments received from the Buyer based on the Distance Agreement.

3.7. The seller has the right to withhold payment until the product or proof of return has been received. If the Buyer has chosen a different shipping method than the cheapest one offered in the online store, the Seller does not compensate for the excess shipping costs.

3.8. The Parties shall not be liable for any delay in, or failure to perform, or other failure to perform due to extraordinary, unforeseen circumstances beyond the reasonable control of the Parties. The parties undertake to immediately inform each other of the occurrence of such circumstances, otherwise they lose the right to refer to them.

3.9. The Seller reserves the right to refuse to sell the goods and to demand the return of the goods from the Buyer, if the price indicated in the online store is significantly lower than its market price due to an error or other circumstances.

3.10. All expenses incurred in connection with sending the goods back to the Seller shall be borne by the Buyer.

The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in the event that the product is damaged, due to careless handling of the product during use or failure to follow the instructions in the manual, if there is a risk